Frequently asked questions

Welcome to our FAQ page! We know that fashion is not just about looking good - it's about feeling confident, expressing yourself and making choices that fit your lifestyle. This page is here to help you get the answers you need quickly and easily. If you can't find what you're looking for, our customer support team is just a message away and is always happy to help.

Order

You must place your order before 5:00 PM (Monday to Friday) to have it processed the same day. More information about our policy can be found here.

Yes, you can cancel your order within 24 hours by contacting customer service. If the order has already shipped, you will need to wait to receive it and then return it.

Delivery & Shipping

Delivery takes 7-15 business days after 1-3 business days processing time. More information about our policy can be found here. More information about our policy can be found here.

Når din ordre er afsendt, modtager du en bekræftelsesmail med et trackingnummer, som du kan bruge til at følge din levering.

Returns & Refunds

Contact customer service within 30 days to obtain a return address and return form. The item must be unused and in its original packaging. More information about our policy can be found here.

Tilbagebetaling behandles inden for 30 dage efter modtagelse og inspektion af den returnerede vare.

Payment

We accept Visa, MasterCard, Maestro, American Express, Apple Pay and Google Pay.

Please double-check your payment information or try a different method. If the problem persists, please contact your bank or our customer service. More information about our policy can be found here.

Privacy & Data Security

No, we do not store payment information. All transactions are securely handled by third-party payment providers. More information about our policy can be found here.

We use your information to process orders, provide customer support, and send relevant updates. You can unsubscribe from marketing at any time.

Delivery Issues & Support

The shipping company will try again or drop off the package at a drop-off location. You will be notified with pickup instructions.

Please contact customer service as soon as possible. We will investigate the matter and issue a replacement or refund, if applicable.

Can't find what you're looking for?

Our friendly support team is just a message away. Contact us directly or fill out the contact form - we're always happy to help!

Contact Us

Company information

Website name:Everwood living
Company name:Kazer Online B.V.
Address:Kryptonstraat 14, 6718 WR Ede
(no visiting or return address)
Email:support@everwoodsliving.com
Contact form:here
Phone
:+31853450430
Chamber of Commerce number:92979459
CVR: 09124563

Customer service opening hours:Monday - Friday:09:00 - 18:00
Saturday - Sunday:10:00 - 17:00
(GMT+01:00) Central European Time (Copenhagen)
We will respond within one day.